Frequently asked questions

How can we help?

50 answers grouped by topic. Planned features are clearly distinguished from available ones.

Academy and communities

01Is this a single AVSOF school?

Academy is one platform. With the same account you can join schools and open your own. Each school manages its courses, members and rules.

02What can I create with Academy?

A space with a public page, discussions, courses, videos and a calendar. Available features depend on the service configuration.

03Who is Academy for?

Creators, educators and people who want to share practical projects using artificial intelligence.

04Do I need an existing community?

No. Start by describing your project. Check availability and the terms for opening a space first.

05Can I view a course outline before joining?

The community's public page describes its offering and learning path. It does not automatically grant access to private lessons.

Getting started

01How do I create an account?

Open Create account, enter the required details and read the terms. After signing up, confirm the email you receive.

02Why do I need to confirm my email?

Confirmation checks that you can use that address. Email and password sign-in remains unavailable until you confirm it.

03Does the QR code create my account automatically?

No. You need an account and a confirmed email first. The QR code can connect your phone when registering or using a passkey.

04What if the email does not arrive immediately?

Check your spam folder and the address you entered. Mail filters may delay delivery; avoid creating another account for the same address.

05How are accounts protected?

With a verified email and passkeys. Fingerprints, face scans and PINs stay on your device: Academy does not receive your biometric data.

Phones and passkeys

01What is the difference between Register passkey and Sign in with passkey?

Register passkey creates the key. Sign in with passkey uses a key already registered for Academy.

02How do I save a passkey on my phone from my computer?

After confirming your email, open Register passkey. If your device supports it, choose another device, scan the QR code and confirm on your phone.

03Why does my phone say it cannot find the passkey?

A key may not have been registered for this domain yet, or it may be saved in another password manager. Check where you registered it.

04Does the owner's local password file also appear on the phone?

No. That file stays on the computer. It does not transfer passwords or passkeys to the phone or replace registration on the device.

05Why does the owner need a backup key?

Owner setup requires two passkeys. Use independent devices, such as a phone and a security key, so you do not rely on a single device.

Members, roles and invitations

01Does an account give me access to every community?

No. Access, membership and permissions depend on each community and any plan you select.

02What are roles for?

They separate space management, moderation, teaching and participation. Members do not automatically receive administrative permissions.

03Is an invitation accepted when I scan a QR code?

No. An invitation is separate from a passkey QR code. Open and accept it through the community's invitation process.

04What does private community mean?

A space accessible only to authorized members. A public page does not make private content public.

05Can I administer another creator's space?

Only if you are assigned a role that allows it in that space. Permissions do not automatically carry over between communities.

Courses, lessons and videos

01Do videos fill up the server?

The architecture supports external video storage, quotas and cleanup of temporary exports. The video service must be configured before use.

02How are courses organized?

Learning paths contain courses, modules and lessons. Check the community page to see which content is actually available.

03Where can I find private lessons?

In the community's courses section, after signing in and verifying your permissions or required plan.

04Can I upload unlimited videos?

No. Duration, file size and storage depend on the space's quotas. Unlimited storage is not included by default.

05Are all videos deleted after a certain time?

No. Lessons and temporary exports serve different purposes. Retention policies must distinguish content offered to members from temporary files.

Prices and subscriptions

01How much does a creator plan cost?

Starter €7.99/month, Maker €29/month, PRO €74.99/month. AVSOF takes no percentage of member payments; Stripe fees are separate. Purchasing will open after payment testing. Community membership is a separate subscription.

02What does the €17 monthly price cover?

The initial price for the AI community, rather than a creator plan. Check availability and terms on its page.

03Are payments already available?

Not yet. Purchasing will become available after payment and invoicing testing. You can view prices and prepare your account.

04Does signing in with email count as a purchase?

No. Creating an account, paying and activating a plan are separate steps.

05Can I cancel a paid community subscription?

Terms and a way to stop renewal must be available before purchase. Read the Terms and the specific offering.

Cinema and automation

01Does Academy already produce a lesson every day?

Not yet. Automated production connected to Cinema is planned, with spending limits and content checks.

02What does the Cinema connection do?

It will allow videos to be received through an API connecting the applications. The transfer has been prepared but is not yet operating on the site.

03Is publishing on social media the same as publishing lessons?

No. These are different destinations: a lesson can remain private while a marketing video promotes the community.

04Is AI content published as soon as it is generated?

It depends on the authorized workflow. Generation, review, scheduling and publication are separate states.

05Can I copy free videos I find online?

Free to watch does not mean you have the right to copy or resell them. Use sources for inspiration and materials for which you have suitable rights.

Your school and your revenue

01Who is a creator on Academy?

Someone who opens their own school, publishes lessons and manages members. It does not mean AVSOF pays them to make videos.

02Who receives the platform subscription fee?

AVSOF receives the fee for using the platform: Starter €7.99/month, Maker €29/month, PRO €74.99/month. It is separate from the subscriptions your members pay for the school.

03Who sets the price for members?

The creator. The price of their courses is separate from the fee they pay to use Academy.

04Are two invoices issued for the same purchase?

No. The platform subscription and school membership are two different relationships. Documents must identify the seller for each transaction.

05Can I sell to individuals and businesses?

B2C (individual) and B2B (business) flows are planned. Customer details, country and the seller's tax regime must be checked before enabling the relevant sale.

Privacy and data

01Can Academy see my phone's fingerprint data?

No. Biometric verification happens on your device. Academy receives the technical response required to authenticate sign-in.

02Does signing up also mean accepting promotional messages?

No. Consent to promotional communications must be separate from signup and the service terms.

03Where can I find the privacy notice?

Use the site's Privacy link. It explains data, purposes, retention and the contact for requests.

04How can I ask about my data?

Write to the contact listed in the privacy notice and explain your request. Do not send passwords, PINs or biometric data.

05Does an affiliate link automatically record my click?

Before the click is recorded, you can choose whether to allow attribution. If you decline, you can continue without linking the click to the promoter.

Support and practical issues

01What is the small academy-owner window?

It is temporary HTTP protection for the owner's area. It is separate from the Academy account and the passkey registration prompt.

02I forgot my password: should I create a new account?

No. Use Forgot password, when available, with the same account email address. Avoid duplicate signups.

03How can I report an error without exposing credentials?

Include the page, time and action. A screenshot may help, but hide passwords, tokens, payment information and unnecessary personal data.

04Where can I read about renewals, withdrawal and refunds?

In the Terms and the school's offering, before payment. Cancel renewal in account settings, or use the Withdrawal page to submit a statement and retain its receipt. Withdrawal does not confirm an executed refund and does not delete your account.

05How do I contact AVSOF?

Write to the contact listed in the service documents or call +39 049 67 47 089: Elena, AVSOF switchboard.

Need more help? +39 049 67 47 089, Elena, AVSOF switchboard. Privacy · Terms